About this site
Fair question. There is a lot of information about aged care online. Most of it is written by providers who profit from the system, or by government agencies that created it. This site is neither.
The aged care system is genuinely complex. Not complex in the way that requires expertise to get through — complex in the way that was never designed with the people using it in mind.
The information exists. The rights exist. The processes exist. But they are scattered across dozens of government websites, buried in legislation, or explained in language that assumes you already know the system.
This site was built after watching multiple people — family members, friends of family, people encountered through years of community services work — try to get through the system on their own and struggle. Not because they weren't capable. Because the system never gave them what they needed to act with confidence.
AgedCareActionPlan.au exists to give people what the system doesn't: plain-English explanations, specific steps, word-for-word scripts, and honest answers about what the system does and doesn't do.
Steve is based in New South Wales. He has spent five years working in community services — across disability and children's services — where he saw how government funding systems work, and how often they fail the people they were built to serve.
That background taught him one thing that shapes everything on this site: the gap between what a system promises and what it actually delivers is almost always a gap in information and access — not in the person trying to use it.
Steve is not a geriatric nurse, aged care worker, financial adviser, or lawyer — and doesn't claim to be. The authority on this site comes from translating a complex system into clear steps, not from being an insider to it. If anything, not being an insider is the point.
Every piece of content on this site is built against primary government sources — the Aged Care Act 2024, the Aged Care Rules 2025, My Aged Care, the Department of Health and Aged Care, and Services Australia. Phone numbers are verified before publishing. Financial figures are dated and flagged for review when indexation occurs (20 March and 20 September each year).
This site does not receive funding from aged care providers, government agencies, or any organisation with a financial interest in the aged care system. There are no referral fees, no provider partnerships, and no advertising. Our action plans and the free tools are the only revenue source.
Content is reviewed when legislation or policy changes are announced — which has been frequent since the Aged Care Act 2024 came into effect on 1 November 2025. The "Last updated" date on every page is the date it was last verified against current sources, not the date it was first written.
Is this site affiliated with the government or any aged care provider?
No. AgedCareActionPlan.au is completely independent. There are no referral fees, no provider partnerships, and no advertising. Our action plans and free tools are the only revenue source.
Is this a substitute for legal, medical, or financial advice?
No. This site is a guidance tool — it explains how to use the aged care system and who to contact. For personalised financial advice specific to aged care, look for an accredited aged care financial specialist. For free advocacy support, contact OPAN on 1800 700 600.
How often is the content updated?
Immediately when legislation changes. Financial figures at each government indexation point — 20 March and 20 September. Phone numbers are verified before each publication.
If something on this site is wrong, out of date, or missing something important — please tell us. The whole point is accuracy.
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Last updated: 25 April 2026