About this site
Fair question. There is a lot of information about aged care online. Most of it is written by providers who profit from the system, or by government agencies that created it. This site is neither.
The aged care system is genuinely complex. Not complex in the way that requires expertise to navigate — complex in the way that was never designed with the people using it in mind.
The information exists. The rights exist. The processes exist. But they are scattered across dozens of government websites, buried in legislation, or explained in language that assumes you already know the system.
I built this site after watching multiple people — family members, friends of family, people I'd met through years of community services work — try to navigate the system on their own and struggle. Not because they weren't capable. Because the system never gave them what they needed to act with confidence.
AgedCareActionPlan.au exists to give people what the system doesn't: plain-English explanations, specific steps, word-for-word scripts, and honest answers about what the system does and doesn't do.
I'm based in New South Wales. I've spent five years working in community services — across disability and children's services — where I saw how government funding systems work, and how often they fail the people they were built to serve.
That background taught me one thing that shapes everything on this site: the gap between what a system promises and what it actually delivers is almost always a gap in information and navigation — not in the person trying to use it.
I am not a geriatric nurse, aged care worker, financial adviser, or lawyer. I do not claim to be. The authority on this site comes from translating a complex system into clear steps — not from being an insider to it. If anything, not being an insider is the point.
Every piece of content on this site is built against primary government sources — the Aged Care Act 2024, the Aged Care Rules 2025, My Aged Care, the Department of Health and Aged Care, and Services Australia. Phone numbers are verified before publishing. Financial figures are dated and flagged for review when indexation occurs.
This site does not receive funding from aged care providers, government agencies, or any organisation with a financial interest in the aged care system. There are no referral fees, no provider partnerships, and no advertising. The $49 action plan and the free tools are the only revenue source.
Content is reviewed when legislation or policy changes are announced — which has been frequent since the Aged Care Act 2024 came into effect. The "Last updated" date on every page is the date it was last verified against current sources, not the date it was first written.
If something on this site is wrong, out of date, or missing something important — please tell us. The whole point is accuracy.
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Last updated: 24 April 2026