Privacy Policy

AgedCareActionPlan.au is an independent Australian tool. This policy explains what data we collect, why we collect it, how it is stored, and your rights.

Last updated: 25 April 2026

Who we are

AgedCareActionPlan.au is operated by Steve Hadfield, an independent Australian operator based in New South Wales. We are not affiliated with any aged care provider, government agency, or financial institution. We receive no commissions from any provider.

Contact: support@agedcareactionplan.au

What data we collect

We collect only what is needed to deliver your personalised plan.

Email address

Collected when you complete the questionnaire. Used to deliver your plan PDF and, if delivery fails, to alert us so we can resend manually.

Questionnaire answers

Your responses to questions about your parent's situation — including classification level, state, pension status, home ownership, and care management preferences. Used to personalise your plan and, in de-identified aggregate form, to improve our tools.

Payment information

Payments are processed by Stripe. We do not store your card number, expiry date, or CVV. We receive only a payment confirmation and a transaction reference from Stripe. Stripe's privacy policy applies to payment data: stripe.com/au/privacy

Benchmark research data

With your consent (given on the consent page before payment), your de-identified questionnaire responses are stored in our research database. This data is used to produce aggregate insights about how Australian families navigate aged care. No individual is ever identified in any publication or report.

What we do not collect

We do not collect your name, phone number, address, date of birth, or any health information about you or your parent. We do not use advertising tracking pixels, third-party analytics, or behavioural profiling tools.

How data is stored

Questionnaire answers and email addresses are stored in a PostgreSQL database hosted by Neon (ap-southeast-2, Sydney region). Data is encrypted at rest and in transit. Neon's infrastructure is hosted on AWS and complies with SOC 2 Type II standards.

Plan PDFs are generated on demand and delivered via Resend, an email delivery service. PDFs are not stored after delivery. Resend's privacy policy applies to email delivery data: resend.com/legal/privacy-policy

We do not sell, share, or transfer your personal data to any third party for marketing or commercial purposes.

How long we keep your data

Your email address and questionnaire answers are retained for as long as needed to deliver your plan and handle any support requests. If you request deletion, we will remove your data within 30 days. De-identified benchmark research data may be retained indefinitely as it cannot be linked back to you.

Your rights

Under the Australian Privacy Act 1988 (and its Australian Privacy Principles), you have the right to:

Access your dataRequest a copy of the personal information we hold about you.

Correct your dataAsk us to correct any inaccurate or incomplete information.

Delete your dataRequest that we delete your personal information. We will do so within 30 days, except where we are required by law to retain it.

Withdraw consentIf you consented to benchmark research participation, you can withdraw that consent at any time by contacting us. This does not affect already de-identified data.

To exercise any of these rights, email us at support@agedcareactionplan.au. We will respond within 30 days.

Complaints

If you have a concern about how we have handled your personal information and we have not resolved it to your satisfaction, you may contact the Office of the Australian Information Commissioner (OAIC):

Website: oaic.gov.au

Phone: 1300 363 992

Hours: Mon–Fri 9am–5pm AEST

Changes to this policy

If we make material changes to this policy, we will update the "Last updated" date at the top of this page. We will not retroactively reduce your privacy rights without notifying you directly if we hold your email address.

This is a guidance tool — not financial, legal, or medical advice.

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