For families already receiving Support at Home services

Your provider sends a statement every month. Most families pay it without checking. Some are being overcharged. They don’t know.

Navigator checks it for you — every month, automatically.

$19/month · Cancel any time · Independent

Here is what the months after activation actually look like.

Month 1 — The first statement arrives.

It has line items like 'care management fee', 'participant contribution', and 'unspent funds carried forward'. None of them are explained in the statement. Most families file it and move on. Some are being overcharged. They don't know.

Month 3 — The fee creep begins.

Providers are permitted to adjust fees with notice. The notice is in the fine print of a letter most families don't read carefully. The adjustment is small enough not to trigger alarm. Over twelve months it compounds.

Month 6 — The reassessment window opens.

If your needs have increased, you can request a reassessment for a higher classification and more funding. Most families don't know this. The system doesn't remind you. The window passes.

Month 12 — You realise how much was lost.

The families who track their statements, challenge their fees, and request reassessments on time consistently retain more of their entitled funding. The families who don't, lose it quietly — one month at a time.

Navigator was built for this. Not to help you get into the system — the Action Plan does that. Navigator keeps you right once you’re in it.

What Navigator does every month

Automated monitoring so you don’t have to check manually — and alerts when something needs your attention.

Statement reviewIncluded

Every monthly statement checked against your classification budget and the legal fee caps. Flags overcharges, unexplained line items, and unspent fund discrepancies before they compound.

Fee change alertsIncluded

Providers must notify you before changing fees. Navigator monitors for changes and alerts you immediately — with the exact clause to check in your service agreement.

Reassessment promptsIncluded

If your needs have increased, you may be entitled to a higher classification and more funding. Navigator tracks the reassessment window and prompts you when to act.

Provider compliance trackingIncluded

Your provider's ACQSC record checked periodically. We'll alert you if we find anything worth acting on.

Navigator membership

Someone checking your statement — every single month.

Aged care billing errors are common. Overcharges are rarely flagged by providers. Navigator reviews your monthly statement and tells you exactly what to do if something’s wrong.

What you get

•You know every month whether your statement is correct — not after months of overpaying

•You know when to request a reassessment — so changing needs translate into more funding, not more waiting

•You have the exact words to use when your provider charges too much or delivers too little

The care management fee alone is capped at 10% of your quarterly budget. At Classification 3, that’s $547 per quarter. Providers who exceed this cap — and some do — are overcharging by hundreds of dollars a year. Navigator catches it. At $19/month, it pays for itself the first time it finds an error.

$19/month. Statement review included — we’ll be in touch to arrange yours. Cancel any time.

Start Navigator — $19/month →

Cancel any time · No lock-in · Independent — no provider commissions

Navigator is for you if

You're already receiving Support at Home services and want to know your statements are right

You found an error using the Statement Decoder and want it caught automatically next month

You've just activated your funding and want someone keeping watch as services begin

You're managing care for a parent and don't have the bandwidth to check every statement manually

Not ready to subscribe yet? The free tools handle today’s problem — statement errors, fee disputes, provider checks — without a commitment.

Statement decoder →Overpayment calculator →Provider checker →Escalation guide →