Navigator Membership
The aged care system doesn't stop after the assessment.
Statements arrive with unexplained charges. Needs change but nothing gets reassessed. Providers miss services without explanation. Navigator is monthly support for families already in the system — the part nobody prepares you for.
What's included every month
Monthly Statement Check
Every month a statement arrives with line items nobody explains. Most families don't know if they're being overcharged until something goes significantly wrong.
Submit your monthly statement and we'll review every line. We flag anything above the legal 10% care management cap, unexplained charges, services billed on days nothing was delivered, and co-contribution errors. You receive a plain-English summary with any action required — including the exact words to say to your provider.
Statement checker →Quarterly Reassessment Check-in
Classifications are set at a point in time. As needs increase, funding should increase too — but most families don't know when or how to ask for a reassessment.
Every three months, a 5-minute check-in asks what's changed. Falls, new diagnoses, medications, daily tasks that are now harder. The AI determines whether the changes are significant enough to warrant a reassessment request — and if so, pre-fills the formal letter ready to send to My Aged Care.
Reassessment tool →Provider Watch
Something feels wrong — a service wasn't delivered, a fee increased without notice, a worker isn't showing up reliably — but you don't know if it's a complaint, a billing error, or something to escalate.
Log what happened in plain language. The AI identifies whether it's a billing dispute, a service delivery failure, or a compliance issue — and routes you to the right tool with the context pre-filled. You get the exact words to say to your provider, and the escalation path if they don't respond.
Escalation guide →Also included
Access to all tools
Statement decoder, overpayment calculator, fee calculator, agreement checker, escalation ladder — all included.
Monthly policy updates
When price caps, indexation rates, or program rules change, you receive a plain-English summary of what it means for your situation.
Fee increase alerts
If your provider raises fees, you'll know whether it's within the legal limits and what to do if it isn't.
Priority support
Questions answered within one business day. Reply to any email or use the contact form.
$19/month
Cancel anytime. No lock-in. No exit fees.
Secure payment via Stripe. You'll be redirected to complete payment and then returned here with full access.
Independent — no commissions from any provider
Australian-made. Based on Aged Care Rules 2025.
Cancel anytime from your account or by emailing us
30-day money-back guarantee if Navigator isn't useful
Membership terms
Navigator is a month-to-month membership. You can cancel at any time and your access continues until the end of the billing period you've paid for.
AgedCareActionPlan.au reserves the right to discontinue the Navigator membership at any time. If we do, we will provide at least 30 days notice by email and refund any unused portion of your current billing period.
The tools and information provided through Navigator are general guidance only — not financial, legal, or medical advice. Always verify information with My Aged Care (1800 200 422) and Services Australia (1800 227 475). AgedCareActionPlan.au is independent and receives no commissions from any aged care provider.
Who Navigator is for
You have a Support at Home package and services have started
Monthly statements are arriving and some charges don't make sense
Your parent's needs have changed since the original assessment
You're not sure if your provider is delivering what they're supposed to
You want to stay across policy changes without having to follow everything yourself
This is a guidance tool, not financial, legal, or medical advice. AgedCareActionPlan.au is independent and receives no commissions from any provider or insurer.