Question 1

Is the Complete System worth it when My Aged Care is free?

Accepted Answer

My Aged Care tells you what services exist. The Complete System tells you how the assessment scoring works, what language produces accurate outcomes, which service agreement clauses to push back on, and how to verify your monthly statement against the fee cap. They're complementary — use both. It pays for itself if it changes one answer you give the assessor.

Question 2

Who is the Complete System for?

Accepted Answer

It covers the full arc of in-home aged care — four modules you start at whichever applies to you. Module 1 is for families preparing for an assessment. Module 2 is for families who've received a classification letter. Module 3 is for families with an approval letter and a 56-day window running. Module 4 is for families already receiving services who want to verify their statements and understand their rights.

Question 3

What is Navigator and who is it for?

Accepted Answer

Navigator is a monthly membership for people already receiving Support at Home services. It reviews your monthly statement, flags fees above the legal 10% care management cap, runs a quarterly reassessment check-in, and gives you the exact words to use if your provider isn't delivering. It's for the ongoing management of services — not for getting into the system.

Question 4

How is this different from what a social worker provides?

Accepted Answer

A social worker helps when you're already in the system and something has gone wrong. This is for the period before that — when you don't yet know what to ask, who to call, or what you're entitled to. It's the guide that should exist but doesn't.

Question 5

What is the refund policy?

Accepted Answer

All products carry a 30-day money-back guarantee. If you read the plan or guide and don't know what to do next, reply to the delivery email within 30 days with 'Refund' in the subject line. No form, no justification required. We'll process it within 24 hours. Navigator can be cancelled anytime — no lock-in, no cancellation fee.

Question 6

What if my situation changes after I buy?

Accepted Answer

The Complete System covers the full arc — if your situation changes (assessment to activation, activation to ongoing management), a later module will apply. The 30-day money-back guarantee means you can request a refund if the product doesn't apply to your situation at all.

Already in the system — go directly to the right tool.

Common questions