Six in-depth guides covering every stage — from getting in, to understanding what you've been approved for, to knowing your rights once services have started. Every guide links directly to the free tools that help you act on what you've read.
By Steve Hadfield, AgedCareActionPlan.au · Last updated: 26 April 2026 · Based on the Aged Care Act 2024 and Aged Care Rules 2025
When your provider isn't delivering — five escalation steps, phone numbers, and word-for-word scripts.
No idea where to start — hospital discharge, a fall, GP just said they can't cope alone. Here's who to call, what to say, and what most families miss in the first 72 hours.
What each classification level means in funding, what the assessor asks about, and what to have ready so the assessment reflects how things really are.
Approved but still waiting? This guide explains the three separate waits, how the priority system works, what interim funding is, and how to get CHSP support while you wait.
What the Integrated Assessment Tool asks, how its User Guide tells assessors to record each answer, and how to prepare.
The government publishes dollar amounts. Nobody publishes hours. This guide translates every level — for personal care, cleaning, and nursing — so you can plan realistically.
Care management is the same 10% at every provider. What differs is the price of each service, and every provider has to publish its prices. Here's how to compare them.
The three service categories and what you pay for each, the short-term pathways, and the separate funding for equipment and home modifications (AT-HM).
Support workers do your laundry — but only yours, not your spouse's. They cook your meal, not the family's. These distinctions are in the framework but are almost never explained.
Under Support at Home, providers can't charge separate package management, administration or travel fees: those costs sit inside each service's price. Care management takes a fixed 10% of every budget. Price caps were paused in May 2026.
What you pay towards each type of service, by pension status. Clinical care has no contribution, and from 1 October 2026 neither does approved personal care, though both are still paid from your budget. Everyday living services such as cleaning carry the highest rates.
Home Care Packages became Support at Home on 1 November 2025. What moved across, which rules depend on when you were approved, and what to check now.
Start from where you are now — waiting for an assessment, just approved, or already receiving services — and we'll point you to the right guide or free tool.
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Guides verified against the Aged Care Act 2024 and Aged Care Rules 2025. Check myagedcare.gov.au for current rates.