Request a reassessment — in language the system responds to
If needs have increased since the last assessment, there is a right to request a reassessment. This tool generates a formal letter using the clinical language that assessors act on.
In short: Describe what has changed — specific tasks the person can no longer do safely, falls, hospitalisations, new diagnoses. The tool generates a formal letter you can send to My Aged Care. Clinical, functional language gets results. Vague emotional descriptions don't.
Your right: Under the Aged Care Act 2024, you can request a reassessment at any time if needs have changed. The assessment team must consider the request. A well-written letter that describes functional decline in specific terms is far more effective than a phone call alone.
If you're not sure, check the approval letter from My Aged Care
Be specific — what can the person no longer do safely that they could do before? The more specific you are, the stronger the letter.
0 characters — more detail makes a stronger letter
Falls, hospitalisations, GP letters, new diagnoses — anything that supports the case for reassessment
Please select the current classification level. Please describe the changes in more detail.
Last updated: 25 April 2026 · Based on Aged Care Act 2024 and Aged Care Rules 2025
What happens after you send the reassessment request?
1Call My Aged Care on 1800 200 422 and ask for a reassessment, or give the letter to the current aged care provider — they can also initiate a support plan review on your behalf. Always follow up by phone so you have a reference date.
2Keep a copy of the letter and note the date and how it was submitted. If no response in 10 business days, follow up by phone on 1800 200 422 and reference that date.
3An assessor will contact you to arrange a reassessment visit.
4At the assessment, have the GP or specialist present if possible — or ask them to write a supporting letter independently. Two letters from different sources carry more weight.
5If the reassessment doesn't result in a higher classification despite clear increased needs, use the Request for an Internal Review of a Decision form in your Notice of Decision. You have 28 days from that letter to request a review.