Aged care statements are confusing — full of terms that nobody explains. This tool translates every line into plain English and tells you what to watch out for.
Get your latest statement out and work through it line by line.
Federal Budget 2026–27 announcement
From 1 October 2026, charges for showering, dressing and continence support should no longer appear on your statement — these services become fully government-funded. If you see these charges on a statement dated after 1 October 2026, query them with your provider.
Tick each one as you check it against your statement.
Keep a simple diary — even just a note on your phone — of every visit and who came. If the statement shows a visit that didn't happen, write to your provider immediately with the date and ask for a correction and a credit.
If your support worker was there for 45 minutes but the statement shows 1 hour, you may be overpaying. Ask your provider to review the timesheet for that visit.
Calculate it yourself: divide the care management fee by your total quarterly budget. If the result is over 0.10 (10%), your provider is charging more than they're allowed to. Call them and ask for an immediate correction.
If your Support at Home started after 1 November 2025, you should not see a line called 'package management fee'. This fee was abolished under the new program. If it appears, it needs to be removed.
Nursing visits, physiotherapy, occupational therapy, and other clinical services have no participant contribution — the government pays 100%. If you're being charged a contribution on these services, that's an error.
If your statement has errors, your provider relationship likely needs attention beyond this one bill. Most people who find billing problems also have unresolved questions about their classification, their rights, and what they should actually be receiving. If you haven’t yet had a full plan built for your situation, the $97 Action Plan covers all of it — for your state, in the right order, with the scripts you’ll need.
After going through your statement — what did you find?
Select your situation above to see the right next step.